Privacy Policy
No personal details or information about visitors to our site are collected or stored, other than the information given at the time of ordering, registering and subscribing to our mailing list (this information is needed to enable these functions). The information is collected by us, lawfully and in accordance with the Data Protection Act 1998, and will not be passed on to any third parties. We do not send out
marketing material unless you have subscribed to our mailing list, which we use to send out our newsletter and special offer details. When placing an order with us, unless the mailing list box is unchecked, the person placing the order will be added to the mailing list. If you have any queries regarding our Privacy Policy please email us at enquiries@thebirdtable.co.uk putting "Privacy" in the subject box of the email.

Distance Selling Regulations 2000
The Bird Table adheres to the Distance Selling Regulations 2000, which state that from the time the order is placed up until seven working days from the "day after" the day the goods are received, the consumer has the right to cancel the order. A refund of all monies including postage and packaging will be made by us within 30 days of cancellation. We will request that the goods (in their original condition) are returned at the consumers cost, and if they are
not returned will collect them and deduct the direct cost from the refund. This does not affect your statutory rights as a consumer.

Complaints
Our policy is to respond to all complaints within 2 working days at the latest...in practice we normally respond on the same day. Please be sure to supply us with full contact details if communicating by email. We keep customers fully informed throughout the process regarding the time it will take to resolve the complaint and the course of action we are taking. All our contact details can be found in the "Contact Us" section in the menu on the left of this page.



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